Returns & Exchanges
At Bixby and Company, we want you to love every piece you wear. If you are not completely satisfied with your purchase, we accept returns on unworn items with original tags within 30 days of delivery.
1
Initiate Your Return
Visit our online return portal with your order number and email address to select the items you wish to send back.
2
Prepare the Package
Carefully pack your items in their original packaging, ensuring all designer tags and hygiene seals are intact.
3
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the items, we will process your refund to the original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing